F&Q
Frequently Asked Questions (FAQ)
- What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, and Interact.
- How long will it take to receive my order?
- Delivery times vary depending on your location. Typically, orders are processed within 3-4 weeks. For more details, please visit our Shipping Policy page.
- Can I track my order?
- Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through our shipping partner's website.
- What is your return policy?
- We offer a 30-day return policy. If you are unsatisfied with your purchase, you can return the item(s) for a refund or exchange. Please see our Returns & Exchanges page for more details.
- Do you ship internationally?
- Yes, we ship to most countries worldwide. Shipping costs and delivery times may vary depending on your location. Please check our Shipping Policy page for more information.
- How can I contact customer service?
- You can reach our customer service team by email at valorveofficial@gmail.com or by phone at [+1 613 (870)-3057].
- Are your products eco-friendly/sustainable?
- We strive to offer environmentally friendly products whenever possible. Look for our eco-friendly labels on product pages for more information.
- How can I stay updated on new arrivals and promotions?
- You can sign up for our newsletter at the bottom of our homepage to receive updates on new arrivals, promotions, and exclusive offers.
- Is my personal information secure on your website?
- Yes, we take the security and privacy of your personal information seriously. We use industry-standard encryption technologies to protect your data.
If you have any other questions or concerns, please don't hesitate to contact us. We're here to help!