F&Q
Frequently Asked Questions (FAQ)
We’ve put together answers to our most common questions to make your shopping experience with Valorve smooth, transparent, and worry-free.
If you need anything else, our support team is always happy to help.
What payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, American Express, Discover, Diners Club, and Interac.
All transactions are processed securely using industry-standard encryption to protect your personal and payment information.
How long will it take to receive my order?
Delivery times vary depending on your location.
Most orders arrive within approximately 3–4 weeks, which includes processing, handling, and transit time.
For more detailed shipping information, please visit our Shipping Policy page.
Can I track my order?
Yes — absolutely.
Once your order ships, you’ll receive a tracking number via email, allowing you to monitor your package through our website or our shipping partner’s tracking system.
What is your return policy?
We offer a 30-day return policy for eligible items.
If you’re not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.
For full details, please visit our Returns & Exchanges page.
Do you ship internationally?
Yes — we proudly offer worldwide shipping.
Shipping costs and delivery times may vary based on your location. Please refer to our Shipping Policy for additional details.
How can I contact customer service?
Our customer care team is here to help.
📧 Email: valorveofficial@gmail.com
📞 Phone: +1 (613) 870-3057
We aim to respond to all inquiries as quickly as possible.
Are your products eco-friendly or sustainable?
We strive to offer environmentally conscious products whenever possible.
You can find eco-friendly labels and sustainability information directly on select product pages.
How can I stay updated on new arrivals and promotions?
Sign up for our newsletter at the bottom of our homepage to receive updates on:
✨ New arrivals
✨ Exclusive offers
✨ Special promotions
✨ Early access to sales
Straight to your inbox.
Is my personal information secure on your website?
Yes your privacy matters to us.
We use secure checkout systems and industry-standard encryption to ensure your personal and payment information is always protected.
Still have questions?
If you need additional assistance, don’t hesitate to reach out.
We’re here to help — because at Valorve, our customers always come first.